Grupo Dental ARBO
According to our open methodology, this clinic scored 56.7/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #8 of 14 ranked clinics · Last checked: 25 September 2026
56.7/100
Positions by Rating Profile
- Overall Transparency & Trust#856.7/100
- Best for Expats#856.5/100
- Best for Dental Implants#854/100
- Best for Emergency Dental Care#563.8/100
- Best Price Transparency#1139.2/100
- Best English-speaking Clinics#560.7/100
- Best for Families / Children#563.3/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No anesthesia/sedation info found on clinic's own site (grupodentalarbo.mx) as of 2026-08-26
Summary
Clinic in Col. Montebello, Mérida, led by Dra. Carolina Zozaya (implantology and prosthodontics), offering general and specialist dental services with an English-speaking team and an English-language website oriented to dental tourism. Publishes a WhatsApp/mobile contact.
Strengths
- Information Transparency: 20 of 20 points.
- Medical Infrastructure: 13 of 15 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- Reputation & Reviews: 9.5 of 20 verifiable points (missing: review recency; no recurring complaints; tripAdvisor presence)
- AI & Search Visibility: 1.5 of 8 verifiable points (missing: mentioned for: best dentist Merida; mentioned for: English speaking dentist Merida; mentioned for: dental implants Merida; mentioned for: emergency dentist Merida; mentioned for: Merida dental clinic for expats; structured data on website)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published No price figures across services, FAQ, patients or contact pages [grupo-dental-arbo-deepen-7] [grupo-dental-arbo-deepen-13] | 0/3 |
| ✗ | Cleaning price listed No cleaning price found [grupo-dental-arbo-deepen-14] | 0/2 |
| ✗ | Filling price listed No filling price found [grupo-dental-arbo-deepen-15] | 0/2 |
| ✗ | Crown price listed No crown price found [grupo-dental-arbo-deepen-16] | 0/2 |
| ✗ | Implant price listed No implant price found [grupo-dental-arbo-deepen-17] | 0/2 |
| ✗ | Consultation price listed No consultation price found [grupo-dental-arbo-deepen-18] | 0/2 |
| ✗ | X-ray / imaging price listed No imaging price found [grupo-dental-arbo-deepen-19] | 0/2 |
Reputation & Reviews
9.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-26 (first Google rating captured for this clinic) [grupo-dental-arbo-deepen] | 3/6 |
| ◐ | Google review volume as of 2026-08-26 [grupo-dental-arbo-deepen] | 1/3 |
| ✗ | Review recency most recent visible reviews ~5-6 years old - low recent activity — as of 2026-08-26 [grupo-dental-arbo-deepen] | 0/3 |
| ✓ | Clinic responds to reviews Owner replies to both positive and 1-star reviews [grupo-dental-arbo-deepen-20] | 2/2 |
| ✗ | No recurring complaints Two independent reviews allege the clinic is money-driven/dishonest about billing [grupo-dental-arbo-deepen-10] | 0/2 |
| ✓ | No suspicious review patterns Dates spread 2020-2024, reviewer accounts have histories, not literally 100% five-star at base>30 [grupo-dental-arbo-deepen-21] | 2/2 |
| ✓ | Active Facebook presence Clinic site links a dentist's Facebook page [grupo-dental-arbo-deepen-22] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found; no link on clinic site [grupo-dental-arbo-deepen-12] [grupo-dental-arbo-deepen-11] | 0/0.5 |
| ✓ | Other review platforms Has its own clinic profile on Dental Departures at Calle 36 diagonal #306 (47 reviews, 5/5, checked 2026-10-01). [grupo-dental-arbo-platforms] | 0.5/0.5 |
Medical Infrastructure
13 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Digital X-ray documented [grupo-dental-arbo-deepen-23] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics Clear aligner orthodontics documented [grupo-dental-arbo-deepen-24] | 2/2 |
| ✓ | Oral surgery Implant surgery and bone grafting documented [grupo-dental-arbo-deepen-25] | 2/2 |
| ✓ | Pediatric dentistry Dedicated FAQ on children's first dental visits [grupo-dental-arbo-deepen-8] | 1.5/1.5 |
| ✓ | Emergency care Weekend hours documented as emergency-only [grupo-dental-arbo-deepen-26] | 1.5/1.5 |
| ✓ | Works with international patients [s1] | 2/2 |
Communication & Service
7 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] [s2] | 2.5/2.5 |
| ✗ | Pre-visit consultation possible No working booking or estimate route: the booking button leads to a missing page and the contact page lists contact details only [grupo-dental-arbo-deepen-9] | 0/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours Closes 19:00 on most weekdays; weekend emergency hours [grupo-dental-arbo-deepen-27] | 1.5/1.5 |
AI & Search Visibility
1.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Merida", "English speaking dentist Merida", "dental implants Merida", "emergency dentist Merida", "Merida dental clinic for expats".
| ✗ | Mentioned for: best dentist Merida [grupo-dental-arbo-deepen-2] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Merida [grupo-dental-arbo-deepen-3] | 0/1 |
| ✗ | Mentioned for: dental implants Merida [grupo-dental-arbo-deepen-4] | 0/1 |
| ✗ | Mentioned for: emergency dentist Merida [grupo-dental-arbo-deepen-5] | 0/1 |
| ✗ | Mentioned for: Merida dental clinic for expats [grupo-dental-arbo-deepen-6] | 0/1 |
| ✗ | Structured data on website Only WebSite markup in the served HTML of the homepage; no Dentist, LocalBusiness, Organization or MedicalClinic type. [grupo-dental-arbo-r6s3] [grupo-dental-arbo-r6s3-2] | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dra. Carolina Zozaya [s1] | Implantology and prosthodontics | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: CBCT (3D imaging)
- Communication & Service: Response speed
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.grupodentalarbo.mx/ |
|---|---|
| Phone | +52 999 913 9427 |
| +52 999 387 7349 | |
| Google Maps | Map listing |
| Address | Calle 36 diagonal #306, Col. Montebello, Mérida, Yucatán, Mexico |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.grupodentalarbo.mx/ | Website, English version, dental tourism focus, services | 2026-07-14 |
| s2 | https://www.dentaldepartures.com/dentist/grupo-dental-arbo | Address, phone, lead dentist, general/specialist services, English-speaking | 2026-07-14 |
| grupo-dental-arbo-deepen | https://www.google.com/maps/place/Grupo+Dental+Arbo/@21.0327973,-89… | Top 3 visible Google reviews are all dated 5-6 years ago as of 2026-08-26 | 2026-08-26 |
| grupo-dental-arbo-deepen-2 | search:best dentist Merida | AI/search visibility scout 2026-08-26: not present in top results for 'best dentist Merida Mexico' (Bing) | 2026-08-26 |
| grupo-dental-arbo-deepen-3 | search:english speaking dentist Merida | AI/search visibility scout 2026-08-26: not present in top results for 'english speaking dentist Merida Mexico' (Bing) | 2026-08-26 |
| grupo-dental-arbo-deepen-4 | search:dental implants Merida | AI/search visibility scout 2026-08-26: not present in top results for 'dental implants Merida Mexico' (Bing) | 2026-08-26 |
| grupo-dental-arbo-deepen-5 | search:emergency dentist Merida | AI/search visibility scout 2026-08-26: not present in top results for 'emergency dentist Merida Mexico' (Bing) | 2026-08-26 |
| grupo-dental-arbo-deepen-6 | search:dentist for expats Merida | AI/search visibility scout 2026-08-26: not present in top results for 'dentist for expats Merida Mexico' (Bing) | 2026-08-26 |
| grupo-dental-arbo-deepen-7 | http://www.grupodentalarbo.mx/services | Full service list (whitening, veneers, orthodontics, implants, prosthetics) with no currency figure | 2026-09-25 |
| grupo-dental-arbo-deepen-8 | http://www.grupodentalarbo.mx/faqs | FAQ: "A que edad deben empezar de ir los ninos al dentista?" with a detailed answer on pediatric first visits | 2026-09-25 |
| grupo-dental-arbo-deepen-9 | http://www.grupodentalarbo.mx/contact | The header "reservar cita" button points to /citas, which returns "page not found"; "Agenda una cita con nosotros" opens this contact page, which lists hours, phones and address only | 2026-09-25 |
| grupo-dental-arbo-deepen-10 | https://www.google.com/maps?cid=16604729255535797045&hl=es | S B (2024-08-16): "solo le importa el dinero, no le importa tu salud"; Felix Egloff (2022-11-10): "clinica malhonesta. Sacar dinero a gente ingenua" - same money/dishonesty theme | 2026-09-25 |
| grupo-dental-arbo-deepen-11 | http://www.grupodentalarbo.mx/ | Site social links are Instagram and Facebook only; no tripadvisor.com link | 2026-09-25 |
| grupo-dental-arbo-deepen-12 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Grupo+De… | TypeAheadJson search for "Grupo Dental Arbo" returns no matching Merida dental listing among 12 results (one unrelated Merida hit: Grupo Auto Progreso) | 2026-09-25 |
| grupo-dental-arbo-deepen-13 | http://www.grupodentalarbo.mx/faqs | FAQ read in full; no price figures | 2026-09-25 |
| grupo-dental-arbo-deepen-14 | http://www.grupodentalarbo.mx/services | Service list has no cleaning price | 2026-09-25 |
| grupo-dental-arbo-deepen-15 | http://www.grupodentalarbo.mx/services | Service list has no filling price | 2026-09-25 |
| grupo-dental-arbo-deepen-16 | http://www.grupodentalarbo.mx/services | "Rehabilitacion sobre implantes (coronas, puentes)" listed with no price | 2026-09-25 |
| grupo-dental-arbo-deepen-17 | http://www.grupodentalarbo.mx/services | Implant surgery and full-arch rehabilitation listed with no price | 2026-09-25 |
| grupo-dental-arbo-deepen-18 | http://www.grupodentalarbo.mx/contact | Contact page has hours and languages spoken but no consultation fee | 2026-09-25 |
| grupo-dental-arbo-deepen-19 | http://www.grupodentalarbo.mx/services | "Radiografia digital" listed as equipment with no price | 2026-09-25 |
| grupo-dental-arbo-deepen-20 | https://www.google.com/maps?cid=16604729255535797045&hl=es | Owner replies dated 2024-08-15, 2024-02-15 and 2021-07-15, including detailed replies to 1-star reviews | 2026-09-25 |
| grupo-dental-arbo-deepen-21 | https://www.google.com/maps?cid=16604729255535797045&hl=es | 10 reviews read span 2020-09 to 2024-08; reviewer accounts show 3-71 prior reviews; 20/23 five-star (87%), base only 23 | 2026-09-25 |
| grupo-dental-arbo-deepen-22 | http://www.grupodentalarbo.mx/ | Site links facebook.com/dracarolinazozaya (the clinic's lead dentist) | 2026-09-25 |
| grupo-dental-arbo-deepen-23 | http://www.grupodentalarbo.mx/services | "Tecnologia y comodidad... Radiografia digital" | 2026-09-25 |
| grupo-dental-arbo-deepen-24 | http://www.grupodentalarbo.mx/services | "Ortodoncia con alineadores" | 2026-09-25 |
| grupo-dental-arbo-deepen-25 | http://www.grupodentalarbo.mx/services | "Cirugia de implantes. Regeneracion guiada de tejidos (injertos)" | 2026-09-25 |
| grupo-dental-arbo-deepen-26 | http://www.grupodentalarbo.mx/contact | "HORARIOS: Lunes a Viernes de 9 AM a 2PM y de 4PM a 7PM. Sabados y Domingos SOLO URGENCIAS" | 2026-09-25 |
| grupo-dental-arbo-deepen-27 | https://www.google.com/maps?cid=16604729255535797045&hl=es | Google Business Profile hours: Mon-Thu close 19:00 | 2026-09-25 |
| grupo-dental-arbo-platforms | https://www.dentaldepartures.com/dentist/grupo-dental-arbo | Dental Departures clinic profile "Grupo Dental Arbo", read 2026-10-01: calle 36 diagonal #306 x 28, Mérida 97113 (the clinic's address), Dra. Carolina Zozaya; 47 reviews, rating 4.99/5 | 2026-10-01 |
| grupo-dental-arbo-r6s3 | https://www.grupodentalarbo.mx/ | Homepage HTML read on 2026-10-02: markup types WebSite | 2026-10-02 |
| grupo-dental-arbo-r6s3-2 | https://www.grupodentalarbo.mx/services | Page HTML read on 2026-10-02: markup types WebSite | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Read the clinic's own website (homepage, robots.txt, sitemap and service pages) for site structure: no business structured data. |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's website (all pages in its sitemap: services, FAQ, patients, dental tourism, blog and contact) and its Google listing. Recorded: no prices published for any procedure, digital X-ray, orthodontics, implant surgery, pediatric dentistry, weekend emergency-only hours, a Facebook link, and a Google rating of 4.5 from 23 reviews with owner replies, including two independent reviews alleging the clinic prioritizes money over patient care. The site's appointment button currently leads to a missing page. Still unverified: whether the clinic has CBCT imaging (only an ambiguous "3D scanner" is mentioned). |
| 2026-08-26 | Deepen 2026-08-26: rechecked website/contacts/Maps; captured first Google rating (4.5, 23 reviews) - the visible reviews shown are all 5-6 years old, suggesting low recent Google review activity worth flagging; visibility scout 5 queries (0 true); cited uncited source s2 (DentalDepartures, live, confirms Dr. Carolina Zozaya's English/French/Spanish fluency) to englishSpoken; no qualifying new independent source found today despite search effort. |
| 2026-08-25 | License verification 2026-08-25 against CLUES and RNP: both unreachable/non-functional today. No clinic or doctor license found or ruled false for Dra. Carolina Zozaya; recorded null. |
A question or a correction?
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